AI Disclosure

In the course of creating content, images, and other materials for our Website and marketing, we use commercially available, licensed artificial intelligence tools and platforms. These tools may include, but are not limited to:

• OpenAI (including GPT-series large language models), for written content generation and editing assistance
• Google Gemini, for written content generation and research assistance
• Anthropic Claude, for written content generation, analysis, and editing assistance
• Other commercially available AI image generation platforms, for the creation of illustrative and promotional imagery

The specific AI tools and platforms we use may change over time as technology evolves. We will update this disclosure to reflect material changes in the tools we employ. All AI tools are used in accordance with their respective terms of service, applicable licensing agreements, and all relevant intellectual property laws.

Green Restoration Franchise LLC retains full editorial control and responsibility for all AI-assisted content published on this Website, regardless of which tool was used to generate or assist in its creation.

2.1 Categories of Images on This Website

This Website contains both authentic photographs and AI-generated or AI-enhanced images. To promote transparency, we identify the following categories:

• Authentic Photographs: Images of actual completed restoration, remediation, and cleaning projects; verified photographs of actual Green Restoration franchise locations, equipment, and vehicles; and photographs of actual personnel where the individuals have consented to the use of their likeness. These images depict real people, real properties, and real results.
• AI-Generated Images: Certain images on this Website, including but not limited to depictions of personnel, team members, service scenarios, before-and-after illustrations, and promotional imagery, have been created or substantially modified using artificial intelligence and generative AI tools. These images may appear photorealistic but are partially or entirely AI-generated. AI-generated images depicting human figures are used for illustrative and promotional purposes and may not depict actual employees, franchisees, customers, or any identifiable natural person.
• AI-Enhanced Images: Some authentic photographs may have been enhanced, edited, or modified using AI tools for purposes such as background adjustment, lighting correction, color enhancement, or composition improvement. Where such enhancements materially change the content or meaning of the original photograph, we consider them AI-generated for purposes of this disclosure.

2.2 Synthetic Performer Disclosure (New York Compliance)

In compliance with New York General Business Law § 396-b (effective June 9, 2026), we disclose the following: Where AI-generated images on this Website or in our advertising materials depict human figures that are intended to appear as realistic individuals engaging in audiovisual or visual performances, but who are not recognizable as any identifiable natural person, such images constitute “synthetic performers” as defined under New York law.

We conspicuously disclose the use of synthetic performers in our advertising and marketing materials in compliance with applicable law. No AI-generated image on this Website or in our advertising is intended to deceive consumers about the identity of actual employees, the condition of actual properties, or the results of actual services. AI-generated imagery is used solely for illustrative, informational, and promotional purposes.

2.3 Image Labeling

Where practical, we identify AI-generated images on this Website through labels, captions, alt text, metadata, or other reasonable means. We are committed to expanding and improving our image labeling practices as technology and legal requirements evolve.

Portions of the written content on this Website, including but not limited to service descriptions, location pages, blog posts, resource guides, frequently asked questions, and informational articles, may be created or drafted with the assistance of AI writing tools. All AI-assisted written content undergoes the following process before publication:

• Initial drafting or assistance by AI tools
• Review and editing by our team for accuracy, relevance, and compliance with industry standards
• Approval by authorized personnel of Green Restoration Franchise LLC before publication

AI-generated written content is provided for general informational purposes only. It does not constitute professional advice and should not be used as a substitute for direct consultation with a qualified restoration professional, environmental consultant, engineer, or healthcare provider regarding your specific situation.

4.1 AI Voice Agents

Green Restoration deploys AI-powered voice agents that may answer incoming telephone calls, assist with scheduling, provide general information about our services, and route calls to the appropriate franchise location or human representative. When you interact with an AI voice agent:

• The AI voice agent will identify itself as an artificial intelligence system at the beginning of the interaction. You will be clearly informed that you are speaking with an AI and not a human representative.
• You may request to speak with a human representative at any time during the interaction, and your request will be honored promptly.
• Calls handled by AI voice agents may be recorded for quality assurance, training, and compliance purposes. You will be notified at the start of the call of any recording, and consent to recording will be obtained in accordance with applicable state and federal wiretapping and recording consent laws, including the all-party consent requirements of Connecticut and Massachusetts.
• AI voice agents are designed to provide general information and assist with scheduling. They do not provide professional restoration advice, binding quotes, or enter into contracts on behalf of any franchise location.

4.2 AI Chatbots and Automated Messaging

We may use AI-powered chatbots on our Website or through messaging platforms (including SMS and web chat) to assist with customer inquiries, provide general information, and facilitate service requests. When you interact with an AI chatbot:

• The chatbot will identify itself as an AI-powered assistant.
• You may request to communicate with a human representative at any time.
• Information provided by AI chatbots is for general informational purposes and does not constitute a binding offer, quote, or contract.
• Outbound text (SMS) messages, including appointment confirmations and reminders, are sent only to customers who have provided their phone number and consented to be contacted, consistent with the Telephone Consumer Protection Act (TCPA). Some of these messages may be generated or assisted by AI. You may opt out of text messages at any time by replying STOP.

4.3 Scope of Our AI Systems and State AI Laws

Our AI voice agents and chatbots are operational, task-based customer-service tools. They exist to answer questions about our restoration services, schedule appointments, and route inquiries. They are not designed to simulate a sustained human-like relationship, retain personal conversational history across interactions for relationship purposes, or provide companionship, emotional support, or mental-health assistance. Accordingly, they are not “artificial intelligence companions” within the meaning of the Connecticut Artificial Intelligence Responsibility and Transparency Act (Public Act 26-15) or “AI companions” within the meaning of New York’s AI companion safeguard provisions, both of which expressly distinguish operational business customer-service systems from companion AI. We monitor these and other state AI laws as their provisions phase in and will update our practices and this disclosure as required.

Outbound telephone calls placed using an artificial or AI-generated voice are made only with the prior express consent required by the TCPA, and any such call will identify the calling party and disclose the use of an AI-generated voice at the outset of the call.

We make the following commitments regarding your personal data and artificial intelligence:

• We do not sell, share, license, or provide your personal data to any third party for the purpose of training large language models (LLMs), machine learning systems, or other artificial intelligence systems.
• We do not use personal data collected through this Website, telephone calls, text messages, emails, service interactions, or any other channel to train, fine-tune, or develop AI models.
• We do not use AI tools to generate, create, fabricate, or publish fake customer reviews, testimonials, endorsements, or ratings. All customer reviews and testimonials displayed on our Website or third-party platforms represent the genuine experiences and opinions of actual customers.
• We do not use AI to create fictitious customer identities, fabricate service outcomes, or misrepresent the results of any services performed by Green Restoration franchise locations.

For complete details about how we handle your personal information, please see our Privacy Policy.

In accordance with the Federal Trade Commission’s Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465, effective October 2024), we affirm the following:

• Green Restoration and Green Restoration Franchise LLC do not create, purchase, commission, or publish fake reviews or testimonials, whether generated by AI or by any other means.
• We do not compensate any person or use any tool, including AI, to generate reviews that do not reflect the genuine experience of an actual customer.
• We do not suppress, hide, or manipulate legitimate negative reviews through AI or any other means.
• All testimonials and reviews featured on our Website represent the honest opinions of verified customers. Where testimonials have been edited for length or clarity, the substantive meaning has not been altered.

Green Restoration Franchise LLC is committed to the responsible and ethical use of artificial intelligence across our operations. Our approach is guided by the following principles:

• Transparency: We disclose our use of AI to consumers and update these disclosures as our use of AI evolves and as new legal requirements emerge.
• Accuracy: We review all AI-generated content for accuracy before publication and do not knowingly publish AI-generated content that is false, misleading, or deceptive.
• Human Oversight: All AI-generated content is subject to human review and editorial approval. AI tools assist our team; they do not replace human judgment or accountability.
• Consumer Protection: We do not use AI in any manner intended to deceive, mislead, or manipulate consumers. Our use of AI is designed to enhance our ability to serve customers, not to substitute for genuine human expertise and service.
• Compliance: We monitor evolving federal, Connecticut, and New York AI regulations and are committed to maintaining compliance with all applicable laws governing the use of artificial intelligence in business.
• Non-Discrimination: We do not use AI systems to make automated decisions that discriminate against individuals on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

While we make reasonable efforts to review all AI-generated content for accuracy, AI tools may produce information that is incomplete, outdated, or inaccurate. All content on this Website, whether AI-generated or human-created, is provided for general informational purposes and is subject to the disclaimers set forth in our Terms and Conditions.

AI-generated images are illustrative in nature and may not accurately represent actual conditions, personnel, equipment, materials, or results. They should not be relied upon as representations of what you will experience or receive. For accurate assessments of your property or situation, please contact the Green Restoration franchise location serving your area.

You have the right to:

• Request information about whether specific content or images on this Website are AI-generated.
• Request to interact with a human representative rather than an AI system at any time.
• Exercise your rights under the Connecticut Data Privacy Act regarding automated decision-making and profiling.
• File a complaint with the Connecticut Attorney General or the Federal Trade Commission if you believe our AI practices violate applicable law.

To exercise any of these rights or to ask questions about our AI practices, please contact us at the address, email, or phone below.

Artificial intelligence technology and the laws governing its use are evolving rapidly. We will update this disclosure to reflect material changes in our AI practices and to comply with new legal requirements as they take effect. Material changes will be reflected in the “Last Updated” date above. We encourage you to review this page periodically.

Key upcoming compliance dates that may affect this disclosure:

• June 9, 2026: New York synthetic performer disclosure requirements take effect.
• July 1, 2026: Connecticut Data Privacy Act amendments regarding AI, LLM training disclosures, and expanded consumer rights take effect.
• October 1, 2026 through 2028: Provisions of the Connecticut Artificial Intelligence Responsibility and Transparency Act (Public Act 26-15, signed June 2, 2026) phase in, including transparency and consumer-protection requirements for AI systems. Our customer-service AI systems are operational tools outside the Act’s AI-companion provisions (see Section 4.3); we will comply with all applicable provisions as they take effect.

We are committed to meeting or exceeding all applicable compliance requirements by their effective dates.