Privacy Policy

1.1 Personal Information You Provide

We collect the following personal information when you voluntarily provide it, such as when you request a free estimate, contact us, or submit a form:

• Full name
• Email address
• Phone number (including mobile)
• Mailing address, city, state, and ZIP code
• Property address and details related to your service request
• Any additional information you choose to provide in messages or service inquiries

1.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Device type and unique device identifiers
• Pages visited, time and date of visit, and time spent on pages
• Referring website or source
• Click patterns and navigation behavior

On mobile, we may also collect mobile device type, mobile device ID, and mobile operating system information.

1.3 Information from Third Parties

We may receive information about you from third-party sources including marketing partners, advertising networks, analytics providers, and social media platforms, in accordance with their own privacy policies.

We use cookies and similar tracking technologies to operate and improve our Website:

• Essential Cookies, required for the Website to function (navigation, form submissions, security). You cannot opt out of essential cookies.
• Analytics Cookies, help us understand how visitors use our Website. Data is aggregated and anonymized where possible.
• Functionality Cookies, remember your preferences (location, language) for a personalized experience.
• Marketing and Advertising Cookies, deliver relevant ads and measure ad effectiveness. These may be placed by third-party advertising partners.

Managing Cookies: You can control cookies through your browser settings. Disabling cookies may affect Website functionality. We honor the Global Privacy Control (GPC) signal as a valid opt-out of sale and sharing for targeted advertising.

We use the personal information we collect for the following purposes:

• To provide, maintain, and improve our services, including responding to your requests for estimates, inspections, and restoration services
• To communicate with you regarding your service requests, appointments, and account
• To send promotional communications about services, offers, and events (you may opt out at any time)
• To operate, maintain, and improve our Website and user experience
• To analyze Website usage and trends for internal business purposes
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with applicable laws, regulations, and legal processes
• To enforce our Terms and Conditions and protect our rights, property, and safety

4.1 Franchisor / Franchisee Relationship

Green Restoration Franchise LLC (“Franchisor”) licenses the Green Restoration brand to independently owned and operated franchisees. Franchisor does not own, operate, manage, staff, or control franchisee businesses. No agency, partnership, joint venture, employer-employee, or fiduciary relationship exists between Franchisor and any franchisee. Franchisees are independent contractors solely responsible for their own business operations, employment practices, service delivery, vehicle operation, insurance, licensing, and data handling at the point of service.

Each Green Restoration franchise location is a separate legal entity, independently owned and operated under a trademark license. Franchisees hire their own employees, own their own vehicles and equipment, maintain their own insurance, and are solely responsible for: (a) on-site service delivery and workmanship; (b) employee conduct and supervision; (c) compliance with federal, state, and local laws governing their operations; (d) handling and security of personal information collected at the point of service or during service delivery; (e) any SMS, call, or marketing communications they originate directly. Franchisor is not liable for franchisee acts or omissions. Complaints regarding a specific location should be directed to that location; Franchisor will forward but does not assume responsibility.

4.2 Controller / Processor Allocation

For inquiries submitted through this Website, Franchisor acts as the “controller” (CTDPA) / “business” (CCPA/CPRA) of lead-capture data until routed to the servicing franchisee. Upon routing, the receiving franchisee becomes the independent controller of that data for service fulfillment. Franchisor and franchisee are not joint controllers. Each party maintains its own records of processing and responds to consumer rights requests concerning data in its possession.

4.3 With Franchise Locations

When you request services, your information may be shared with the franchise location nearest to you so they can fulfill your service request. Each franchise location is independently responsible for its handling of your information in connection with the services it provides. Claims arising from a franchisee’s data handling, on-site conduct, or service delivery must be directed to that franchisee. Franchisor’s liability, if any, is limited to data processed on this Website prior to routing.

4.4 With Service Providers

We share information with third-party companies that perform services on our behalf, including website hosting, data analytics, payment processing, customer relationship management, marketing, and communications. These providers are contractually obligated to use your information only as necessary to provide services to us.

4.5 With Business Partners

We may share information with business partners to offer you relevant products, services, or promotions.

4.6 For Legal Purposes

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate fraud.

4.7 Business Transfers

In a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.8 With Your Consent

We may share your information for other purposes with your express consent.

4.9 Mobile Information

We do not share your mobile phone number or mobile information with third parties or affiliates for marketing or promotional purposes. All mobile opt-in data and consent are treated as described in Section 8 (SMS/Text Messaging) below.

We may use AI tools to assist customer interactions and generate website content. We do not use your personal information to train third-party large language models (LLMs) or other artificial intelligence systems. No automated decision-making produces legal or similarly significant effects without human review. When you interact with an AI voice agent or chatbot, you will be informed that you are communicating with an AI system.

For complete detail on our AI use across the Website, including synthetic performer disclosures and image labeling, see our AI-Generated Content Disclosure.

6.1 California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (as amended by the CPRA), California residents have the right to:

• Know the categories and specific pieces of personal information we collect, sources, purposes, and recipients
• Delete personal information we have collected
• Correct inaccurate personal information
• Opt out of sale or sharing of personal information (we do not sell, but cookies used for cross-context behavioral advertising may constitute "sharing"). Use the "Do Not Sell or Share My Personal Information" link in our footer, or enable the Global Privacy Control signal, which we honor.
• Limit the use of sensitive personal information
• Non-discrimination for exercising your rights
• Submit requests through an authorized agent

We do not knowingly sell or share personal information of consumers under 16. Retention periods: lead data, 24 months post-last-contact; SMS consent records, 4 years; analytics, 14 months.

6.2 Connecticut Residents (CTDPA)

Under the Connecticut Data Privacy Act, Connecticut residents have the following rights:

• Right to Know, confirm whether we are processing your data and access that data
• Right to Correct, correct inaccuracies in your personal data
• Right to Delete, request deletion of your personal data
• Right to Data Portability, obtain a portable copy of your data
• Right to Opt Out, opt out of targeted advertising, sale of personal data, and profiling with significant effects
• Right to Appeal, if we decline your request, you may appeal; we respond within 60 days

We respond to verified requests within 45 days, with the possibility of a 45-day extension if reasonably necessary. If we decline and you are dissatisfied, you may contact the Connecticut Attorney General at portal.ct.gov/ag.

6.3 Other State Residents

Residents of Virginia (VCDPA), Colorado (CPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), Iowa (ICDPA), Delaware (DPDPA), New Hampshire (NHPA), New Jersey (NJDPA), Tennessee (TIPA), and Indiana (INCDPA) have rights to access, correct (where applicable), delete, obtain a portable copy, and opt out of targeted advertising, sale, and certain profiling. Appeals are permitted where required. We respond within 45 days with one 45-day extension. Authorized agents accepted. Submit requests via help@gogreenrestoration.com or (833) 800-0474.

6.4 New York Residents

New York residents may have additional rights regarding their personal information as new legislation takes effect. We are committed to complying with all applicable New York data privacy and consumer protection laws, including the NY SHIELD Act.

6.5 All Other States

We honor substantially equivalent rights to the extent required by applicable law.

6.6 Sensitive Data

We do not process precise geolocation, biometric, health, or immigration-status data for targeted advertising or sale.

6.7 Do Not Track Signals

Our Website does not currently respond to “Do Not Track” browser signals but honors the Global Privacy Control (GPC) signal as a valid opt-out. You may also opt out of targeted advertising and tracking as described in Section 2.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Usage data is generally retained for a shorter period unless needed to strengthen security, improve functionality, or comply with a legal obligation. When your personal information is no longer necessary, we will securely delete or anonymize it.

By checking the consent box and providing your mobile number, you provide prior express written consent for Green Restoration Franchise LLC and the servicing franchisee assigned to your inquiry to contact you at that number via autodialed or prerecorded calls and SMS/MMS, including marketing messages, regardless of whether the number is on any Do-Not-Call list. Consent is not a condition of purchase.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out of any message stream; a one-time confirmation message will follow. Opt-out from one stream applies only to that stream.
• Reply HELP for help, or contact help@gogreenrestoration.com.
• You may revoke consent at any time by replying STOP, emailing us, or calling (833) 800-0474.
• We retain SMS consent records for 4 years.
• Consent extends to Franchisor and the servicing franchisee assigned to your inquiry only; no other third parties. We do not share your mobile number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
• Carriers are not liable for delayed or undelivered messages.

Our consent disclosure is presented at the point of collection and complies with the FCC one-to-one consent rule and CTIA 2024 Guidelines (47 CFR §64.1200).

Our Website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us immediately and we will take steps to delete it. We do not knowingly process the personal data of consumers between the ages of 13 and 16 for purposes of targeted advertising or the sale of personal data without affirmative consent.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

For Massachusetts residents, we maintain a Written Information Security Program (WISP) consistent with 201 CMR 17.00. For New York residents, we comply with the SHIELD Act (NY Gen. Bus. Law §899-aa) and provide breach notification without unreasonable delay following verification of any reportable incident.

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of every website you visit.

Your information may be transferred to and maintained on servers or databases located outside of your state, province, or country, where data protection laws may differ. By using our Website, you consent to such transfers. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

We do not target the EEA or UK. If you access this Website from those jurisdictions, the following applies. Our legal bases for processing are: consent (marketing and non-essential cookies), contract performance (service inquiries), and legitimate interests (site security and analytics).

You have rights of access, rectification, erasure, restriction, portability, objection, and to lodge a complaint with your supervisory authority or the UK Information Commissioner’s Office (ico.org.uk). Data may be transferred to the United States under appropriate safeguards including Standard Contractual Clauses. We do not have an EU/UK representative as we do not regularly offer goods or services in those regions; for inquiries contact help@gogreenrestoration.com. Retention: inquiry data 24 months; cookie data per cookie banner settings.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top and, where appropriate, provide at least 30 days’ advance notice (such as via email or a prominent Website notice). We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint, contact us at the address, email, or phone below. If you are a Connecticut resident and are unsatisfied with our response, you may contact the Connecticut Attorney General at portal.ct.gov/ag.